Maybe your PC won't boot. Or it could be infected with some kind of persistent malware. Perhaps Windows puts up a Blue Screen of Death every time you type the word aardvark.
No matter what kind of trouble your computer is having, someone will probably tell you to reformat your hard drive, reinstall Windows and your applications, and then restore your documents, photos, and music from a backup.
That isn't always good advice--according to a 2004 Salon.com article, incompetent tech support people use it to get customers off the phone. But if nothing else fixes a problem that's impossible to live with, starting over from scratch may be the best solution.
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